Get in Touch With Us – We’re Here to Help!
Do you have a question, comment, or require assistance with one of our products or services? We understand that sometimes you need support, and we are committed to providing you with the best customer experience possible. Whether you’re seeking information, need help with an order, or have any other inquiry, we are here to help every step of the way.
To contact us, simply fill out the form below with your inquiry, and our dedicated customer service team will get back to you as soon as possible. We aim to respond to all inquiries within approximately 12-48 hours. However, please note that during busy times, such as holidays or peak seasons, response times may be slightly delayed due to high inquiry volumes. We greatly appreciate your understanding and patience as we work to provide you with the attention you deserve.
Our customer support team is knowledgeable and ready to assist with any questions you may have. Whether you need technical support, product recommendations, or assistance with returns, we're just a message away. We believe in clear communication, so if your request requires additional details, we may reach out to clarify further to ensure we provide you with the most accurate assistance possible.
Contact form
Why Contact Us?
- Order Support: Need help with an order you’ve placed or have a question about delivery? We're happy to assist!
- Product Inquiries: Have questions about our products, including specifications or availability? Reach out, and we'll provide the details you need.
- General Questions: From shipping details to company policies, we’re here to answer your general inquiries.
- Feedback and Suggestions: We value your feedback! If you have any suggestions or thoughts on how we can improve, we'd love to hear from you.
- Returns & Refunds: Have a concern about a product or need assistance with a return or refund? Our team is here to guide you through the process.
At Mystery Jerseys, customer satisfaction is our top priority. We are always looking for ways to improve and ensure that your experience with us is nothing short of excellent. If you’ve already been in touch with us, we want to thank you for choosing our company. If you’re new to us, we look forward to assisting you with whatever you need.
Frequently Asked Questions (FAQ)
Shipping and Returns
How Long Does Shipping Take?
Shipping times vary based on your location. Most orders arrive within 1 to 12 business days, depending on the destination country. For exact shipping details and delivery times, please refer to our Shipping Policy page.
Do You Offer Free Shipping?
Yes, we offer free expedited shipping on all orders, no matter where you are in the world! You can enjoy fast delivery at no extra cost to you.
Are There Any Duties or Customs Fees?
No, there are no additional duties or customs fees for orders shipped from us. The price you see at checkout is the total cost, and we cover any applicable shipping fees. Enjoy your purchase without worrying about hidden costs!
Can I Change My Shipping Address After Placing an Order?
If you need to change your shipping address, please contact us as soon as possible. We can make changes only before the order has been shipped. Once the order is dispatched, we are unable to modify the address.
What Happens If My Package Is Delayed?
Occasionally, shipping delays can occur due to customs clearance, weather conditions, or carrier issues. If your package is delayed, please check the tracking information for updates. If there is no movement after 7 business days, contact our support team for assistance.
How Do I Track My Order?
Once your order is shipped, you’ll receive an email with a tracking number. To track your package, simply click on the tracking number in the email or copy and paste it into the courier's tracking site.
Can I Return or Exchange My Jersey?
Due to the nature of our mystery products, returns and exchanges are only accepted for items that arrive damaged or defective. Please contact us within 7 days of receiving your order if you encounter any issues, and we’ll arrange a replacement or refund.
Products
How Do You Ensure the Authenticity of Your Products?
We are committed to offering only 100% authentic products. Our jerseys are sourced directly from trusted clubs, nations, and reputable brands, ensuring that every item meets our high-quality standards. Each product undergoes a meticulous inspection process to guarantee its authenticity before being shipped to you. For more details, please refer to our Authenticity Guarantee page.
How Can I Select Clubs or Nations to Avoid?
To enhance your mystery experience, you can choose up to 5 clubs or nations to avoid before adding a product to your cart. Simply enter your selections in the designated text box. This allows us to customize your order and ensure you receive a mystery jersey that fits your preferences while keeping the element of surprise intact. For additional information, please refer to this How to Select Clubs and Nations page.
Is There a Size Chart Available for Each Product?
Yes, each relevant product includes an attached size chart. This allows you to easily determine the best size for your jersey. Please refer to the size chart to ensure a perfect fit!
What Types of Products Do You Offer?
We specialize in mystery jerseys, providing a diverse selection of jerseys, shorts, and scarves from various leagues and teams worldwide. Our collection includes both men's and kids' sizes, ensuring there's something for every fan. For detailed product specifications, please refer to our product pages.
How to Reach Us
To make it easier for you, we’ve provided a convenient form below. Just fill out the required fields, and our team will get in touch with you as soon as possible. We’re here to help!
Thank you for considering us. We truly appreciate your patience as we work diligently to assist all of our customers. Your satisfaction is important to us, and we are excited to provide you with the support you need.
