Shipping policy

 

Important Update: Canada Post Delays

Canada Post is currently experiencing delivery delays. To ensure reliable shipping, all orders will be sent using alternative couriers until further notice.

FREE SHIPPING ON ALL CANADIAN ORDERS
All orders are proudly shipped from our Mississauga, Ontario facility with free tracked shipping across Canada.

Estimated Delivery Time: 1–5 business days

Orders usually ship within 48 hours of being placed. In rare situations, dispatch may take up to 7 business days. Please note that during high-volume periods (such as Boxing Week or Christmas), delivery may be delayed due to carrier schedules and increased order volume.

WHAT TO EXPECT AFTER YOU ORDER

  • A confirmation email is sent immediately after your order is placed.

  • Once shipped, you’ll receive a tracking email with full delivery details.

  • If your package is delayed or arrives damaged, contact us within 7 days of the delivery date shown on your tracking.

IMPORTANT SHIPPING DISCLAIMER

By placing an order with Mystery Jerseys, you agree to the terms outlined in our shipping policies, including the following:

Once an order has been fulfilled and transferred to the shipping carrier, Mystery Jerseys is no longer liable for any delays, loss, or damage that may occur during transit. Ownership and responsibility for the parcel are transferred to the customer at the point of shipment.

We are not responsible for packages lost, stolen, delayed, or damaged in transit by third-party shipping carriers. This includes, but is not limited to, issues arising from incorrect or incomplete shipping information provided by the customer, customs delays, or unforeseen courier disruptions.

All delivery times provided are estimates only and are not guaranteed. Variations may occur due to customs clearance, local postal service disruptions, or seasonal volume.

While we strive to use the shipping method selected at checkout, Mystery Jerseys reserves the right to use an alternative courier or carrier service if necessary. This may be due to service disruptions, cost-efficiency, delivery speed, or other logistical considerations. Substituting the courier will not alter your shipping charges or delivery priority.

Some shipments may include limited tracking or, in certain cases, no tracking at all depending on the carrier and destination country. Tracking that is unavailable, delayed, or does not update regularly does not constitute a lost shipment unless confirmed as undeliverable by the carrier.

If your parcel is delayed, lost, or arrives damaged, we will provide support in contacting the carrier and supplying any necessary documentation, but we are not obligated to replace or refund the order once it has been shipped.

By purchasing from our website, you acknowledge and agree to these terms.