FREE SHIPPING ON ALL ORDERS

We ship to most countries internationally. If your desired shipping country is not available at checkout, please contact our customer support.

Estimated Delivery Times by Region:

• Canada: 1-5 business days
• USA: 2-5 business days
• Australia: 5-12 business days
• UK: 3-7 business days
• Rest of the World: 5-12 business days

Orders typically ship within 48 hours of placement. However, in rare circumstances, your order might not ship for up to an estimated 7 business days. Please note that during holiday or promotional periods (such as Boxing Week or Christmas), delivery times may be affected, resulting in delays. This is due to holiday hours and a significant increase in order volume. Orders placed on, or the day before, a public holiday may experience additional delivery time.

THINGS YOU NEED TO KNOW...

• You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse.
• If you don't receive your order within the stated delivery timeframe, or if your order is damaged upon arrival, please contact us as soon as possible, and no later than 7 days from the delivery date stated on your tracking.

RETURNS, EXCHANGES, AND REFUNDS

Due to the nature of our products, we cannot offer returns or exchanges. Additionally, once an order is placed, it cannot be canceled. However, if there is something wrong with your order, please contact us with your order number and the email address you used when placing your order.

If your parcel is lost, has been in shipping for an unusually long time, or is damaged upon arrival, please reach out to us immediately. We’re here to help!

For assistance, use our live chat option in the bottom left corner, fill out our contact form, or email us at mysteryjerseys@mysteryjerseys.ca.

PAYMENT METHODS

We accept a variety of payment methods to make your shopping experience as convenient as possible. These include:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
• Bank Payments: Interac, Bancontact, iDEAL
• Digital Wallets: Shop Pay, Apple Pay, Google Pay

We are committed to providing secure and reliable payment options, ensuring that your transaction is safe and smooth. If you encounter any issues with payment or need assistance, please don't hesitate to contact our customer support team.

Please note that you will not be charged when your order is placed; the charge will be processed around the time of order fulfillment.

HOW TO TRACK MY ORDER

Once your order ships, you'll be able to track its progress. You'll receive a confirmation email when your order has been dispatched. In this email, you'll find a clickable tracking number. Simply click on the tracking number to be redirected to the applicable courier's website, where you can monitor the status and location of your order.

If you have any questions or encounter any issues while tracking your order, please use our live chat option in the bottom left corner, fill out our contact form, or email us at mysteryjerseys@mysteryjerseys.ca.

Yes, you can pause or cancel your subscription at any time. Simply log into the account you used for the subscription to make the necessary adjustments.

At Mystery Jerseys, we pride ourselves on offering 100% authentic soccer/football mystery and subscription boxes. Every item we sell is brand new and sourced directly from renowned clubs, nations, and leading brands. We ensure that each product meets the highest standards of quality and authenticity, so you can trust that you’re getting genuine jerseys from your favorite teams. Experience the excitement of unboxing with confidence, knowing that every product is 100% authentic and directly from the source.

You can optionally choose up to 5 clubs or national teams to avoid in your subscription box. For more information on how to select the teams you want to avoid, please use this link.

Our mystery boxes include short-sleeve outfield jerseys, always from within the last 3 years. Each box features a variety of popular nations and clubs.

To ensure the longevity of your jersey, it's important to follow proper care instructions. Always check the care label on your jersey for specific cleaning guidelines, as each jersey may have different requirements. If you need additional information or have questions about caring for your jersey, please contact the manufacturer directly. They can provide detailed care instructions tailored to the specific material and design of your jersey.